On August 17, Student Services introduced their newest addition to The University Store, the online bookstore.
Tom Smith, the new University store manager, credits this new addition to current copy shop manager, Lisa Schorr. When asked why, Lisa responded by explaining that the students are their customers and in order to obtain satisfaction, you have to give your customers what they want.
Students must go to a website (store.studentservicesinc.com) provided by the University Store that takes one to the textbook page where they can place their orders by clicking on the textbook post-it note that will help them navigate around the site.
If their class is not listed on the website, it means that there is no textbook required for that class.
The University Store is also reaching out to Facebook users to advertise their online book store by inviting users to join their group.
One major concern by students with the online bookstore is not knowing whether they will pay for a used or a new book.
The website provides prices for a used book and a new book. However, the software they use, Insite, automatically calculates the new and used prices together without explaining which types of books are left in stock.
This concern is due to the bookstore always being open with no stock comparisons available right away to let students know how many used and new books are available for purchase.
A major positive to the online bookstore is that it allows students time to shop around and price out books before beginning classes.
It makes book shopping more convenient for the students while eliminating shipping fees when using the online bookstore. The bookstore does have shipping available for students if they are willing to pay for that convenience.
There is also a two day turn around where the university store allows you to order online and be able to pick up those books within two days of your order at the university’s copy shop.
The online bookstore only expected 500 orders to be placed, however they received a huge shock when their count for customers was over 1,130.
They were completely taken aback by this accomplishment that when their one-thousandth customer, Tom Giuffreda, came to pick up his books, they surprised him by throwing confetti and giving him a bag of goodies from the school store.
Lisa Schorr is happy that the University Store “took on the new challenge and had a lot of fun with it.”
The next step for the online bookstore is to have faculty summit their textbook requests through the new website instead of the old paper form method. The bookstore staff seems very optimistic and is extremely excited to continue on this new electronic path.